Refund policy

Digital product refunds

CHEETCODE sells digital content. Nothing is physically shipped or returned.

Change of mind

If you change your mind, contact us at hello@cheetcode.store within 14 days of purchase. If you have not downloaded or accessed the digital file, we will normally cancel the order and issue a refund.

Once downloading or access has begun, change-of-mind refunds are not available where applicable law permits and you have asked us to supply the digital content immediately and acknowledged that this ends your cancellation right. This does not affect any rights that cannot legally be excluded.

Faulty or misdescribed content

If the file is corrupted, cannot be opened, is materially different from its description, or is otherwise faulty, email us with your order number and a description of the issue. We will first try to provide a working replacement or correct the issue. If that is not possible within a reasonable time, we will provide an appropriate price reduction or refund as required by law.

Duplicate or unauthorised purchases

Please contact us promptly if you were charged twice or believe a purchase was unauthorised. We will investigate and correct confirmed billing errors.

Results

The playbook provides research, analysis and creative guidance. We do not guarantee views, followers, revenue or any other result. A lack of a particular result is not, by itself, a basis for a refund.

How to request help or a refund

Email hello@cheetcode.store with your name, order number and the email address used at checkout. Approved refunds are returned to the original payment method. Processing times depend on your payment provider.

Last updated: 28 September 2026.